How to file a consumer case in Mumbai Consumer Court?

Most of the time we are unsatisfied with the purchase we made whether online or offline and face issues with goods and services bought.  Are you also unhappy with the goods or a service you received? Don't worry, you have rights as a consumer! now you can file consumer case in Mumbai Consumer Court  which is located at New Government Building, 1st Floor, General Nagesh Road, Near Mahatma Gandhi Hospital, Parel, Mumbai - 400012. Let's talk about how to do this in Mumbai and get help from lawyer who can assist you.

Consumer courts are like special court established to protect the right of the consumer and provide them assistance. In consumer court consumers can complain about their concerns and problems they face with products or services. In Mumbai, these courts are set up to help and assist people who are treated unfairly by the businesses or service providers.

Firstly, before going to consumer court, it's often a good idea to try to solve the problem without taking legal action. You can do this by sending a legal notice to the seller or service provider. This basically informs the company about your problem that, you are suffering from grievances, let's see how to fix it without going to court." A lawyer can help you with this process:

Send Legal Notice:

Your lawyer will write a formal letter and send them. The letter will explain them about your problem.

After the notice is prepared review it properly and ask your lawyer to sign the letter on your behalf.

After signing and reviewing the letter send it to the opponent party (the seller or service provider) by registered mail or post office.

Keep the receipt from the post office as proof that the letter was delivered.

File a Consumer Court Case:

If you don't get a response or if the problem isn't fixed, you have another recourse to go ahead that is filing a case in the Consumer Court in Mumbai here you can take legal action against the company and get the desired outcome.

Here is a guide how you file a case consumer court :

At very first draft a legal notice with the help of your lawyer to know the opponent party about your intention.

Describe your complaint clearly and simple way.

Gather any evidence you have that supports your complaint (like receipts, emails, or photos).

Find out which Consumer Court in Mumbai has the authority to handle your case.

Pay the required fee to the court.

Submit your complaint to the court along with a sworn statement (affidavit) that confirms everything you've said is true.

Once you've filed your case the court will review it. After reviewing your case, the court will assign a unique case number to it, which you can use to keep track of the progress of your case. This number will be used for all future communications and documents related to your case, so it's important to keep it somewhere safe.

During the review process, the court will also assign a judge to your case. The judge will review the evidence and arguments presented in your case and make a decision on whether to accept it or not. If your case is accepted, the judge will schedule a court date for you and your opponent to present your arguments in court.

It's important to stay involved in your case throughout the process and provide any additional information the court may request. This may include documents, witness statements, or other evidence that supports your claim. By staying involved and providing the necessary information, you can help ensure that your case is fully prepared and presented to the court.

It's worth noting that the length of time it takes for the court to make a decision on your case can vary depending on the complexity of the case and the workload of the court. Each case is unique, and there are many factors that can affect how long it takes for the court to make a decision. However, your lawyer can guide you through the process and provide you with an estimate of how long it may take for your case to be resolved.